Please read these terms and conditions carefully before placing your order.
If you have any questions, do not hesitate to contact us.
 Payment
Delivery
Returns & exchanges
Privacy
Registered address
Copyright
Gift Vouchers
Payment
We accept the following methods of payment: Credit Cards, Debit Cards or Paypal. We accept orders online or over the phone (0844 800 4628) , Postal Money Orders or cheques made payable to Kids Army Shop Ltd. Please allow time for cheques to clear.
Delivery
We aim to send your purchase within 2 business days, usually less. If this is not possible, we will contact you as soon as possible. We can not be held responsible for delays due to the Courier Service or Post Office Royal Mail. Please allow up to 3 days for delivery.
UK Delivery: Standard Mainland Delivery costs £5.99 per order. Very Small Orders under total value of £5.99 will be charged at £3.99 postage. All items are shipped with either Parcelforce or Royal Mail. Your order can also be sent for a Delivery before 12 noon or on a Saturday, for an extra charge, as applied by the courier service. Please contact us for details. Next Working Day by Noon costs an additional £6 and a Saturday delivery costs an extra £14. These 2 services are available on Mainland UK only.
Returns & Exchanges
We hope that you will be pleased with your purchase. If this is not the case, please don't hesitate to contact us. Our Customer Care number is 01527 577 957. If you wish to return your items, you must do so within 7 days of receiving them and at your own costs. Items must be returned in new condition: unused, unwashed, in their original packaging and with all the instructions. You can choose a refund or an exchange.
In the unlikely event of you receiving a faulty item, It can be returned for a full exchange or refund.
This does not affect your statutory rights.
When returning your items, please make sure you enclose a copy of your order or the following information:name, address, and telephone number – order number - list of items returned and reason for returning - what you would like us to do (refund / exchange). We recommend that you use recorded delivery, please contact your Post Office for advice. No return or exchange on sales outside the European Union. The Special Delivery upgrade and Gift wrapping options are non-refundable services.
Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, email address. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Please Note: WE DO NOT Keep Customers Credit Card Details On File, Card Details Are Deleted After Payments Are Taken.
Address
Kids Army Shop
PO BOX 14519
SHERWOOD ROAD
Bromsgrove
Worcestershire
B60 3BG
(Office Only - Not A Shop!)
Copyright
All photos, images and texts on this site are copyrighted and can not be used without the owner's written permission.
Purchasing Gift Certificates
Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s).
Instructions : During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store
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